Returns & Exchanges
At Tin Candles, we want you to be completely satisfied with your fragrance experience; if your candle isn't a perfect match, we offer returns on unused items within 30 days of delivery. Please ensure all returned goods are in their original tin packaging and condition to qualify for a full refund.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Securely pack the unused tin candles in their original box with protective padding to prevent dents or damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing